Reach Out to Us
Need help? Our support team at 123Spins is on hand to help with account enquiries, verification checks, withdrawals, technical issues or general feedback. We aim to resolve straightforward requests quickly and can guide you through deposits, bonus queries, game access and safe-play tools. Use email, phone or live chat for a prompt, friendly response from our authorised support centre, operating to UK standards and ready to assist with any account or technical concern.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email) and Live chat for logged-in players and urgent assistance |
| General enquiries | [email protected] (corporate and press) |
| Affiliate enquiries | [email protected] (partner team, account managers) |
| Phone | +44 20 7946 1583 (call for urgent matters) |
| Working hours | Live chat 24/7; email responses typically Mon-Fri 09:00-18:00 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related issues or any situation that requires explanations or documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details to help us respond quickly. Including your account ID and any relevant attachments will speed up resolution and avoid unnecessary delays.
Contact Form
Support reply time is typically within 48 hours. For account queries please have ID and account details ready.
Response Time
Our support team aims to respond to enquiries within one business day for most requests. Simple questions and account queries are typically handled quickly, while more complex issues - such as verification checks or payout investigations - may take longer depending on their nature. We’ll keep you updated with progress and provide an estimated timescale where possible.
Feedback
We want to hear from you. Tell 123Spins about any ideas, bugs or suggestions and we’ll review them carefully to improve site features, promotions and the overall experience. Your feedback helps shape updates to the games lobby, payments and support. Share your thoughts via live chat or email and we’ll take your input into account.